https://helpforum.sky.com/t5/Broadband/Rou/m-p/5196412#M548140 <P>The router is not connected to the internet&nbsp;</P> Fri, 23 Jan 2026 01:00:08 GMT Lyndsay1969 2026-01-23T01:00:08Z https://helpforum.sky.com/t5/Broadband/Rou/m-p/5196412#M548140 <P>The router is not connected to the internet&nbsp;</P> Fri, 23 Jan 2026 01:00:08 GMT https://helpforum.sky.com/t5/Broadband/Rou/m-p/5196412#M548140 Lyndsay1969 2026-01-23T01:00:08Z https://helpforum.sky.com/t5/Broadband/Rou/m-p/5196442#M548161 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598030">@Lyndsay1969</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place as per this message at the top of the page:<BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952</A></P> <P><BR />If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Fri, 23 Jan 2026 05:36:39 GMT https://helpforum.sky.com/t5/Broadband/Rou/m-p/5196442#M548161 caesarome 2026-01-23T05:36:39Z