topic Re: WiFi not working in Broadband

WiFi not working

Olabakarw — Fri, 23 Jan 2026 00:42:57 GMT

There are two red lights and two green lights in my router and there is no WiFi connection, I need help

Re: WiFi not working

A_A — Fri, 23 Jan 2026 00:48:43 GMT

I am experiencing the same issue. Wonder if it's a nationwide issue?

Re: WiFi not working

EmJ92 — Fri, 23 Jan 2026 00:49:02 GMT

Mines doing the very same thing is there a fix to this thing?

Re: WiFi not working

Kez41 — Fri, 23 Jan 2026 00:52:43 GMT

Mine is the same. I've been experiencing this regularly for the last few weeks, but it hasn't lasted as long as this before. Very frustrating.

Re: WiFi not working

Tammy786 — Fri, 23 Jan 2026 00:56:35 GMT

Same thing has happened to me, ive switched it off from the mains and reset the hub too but no luck.

Re: WiFi not working

Olabakarw — Fri, 23 Jan 2026 01:02:43 GMT

So did it normally just start working again by itself in the past or did you have to do anything? This is my first time experiencing this

Re: WiFi not working

H5shim — Fri, 23 Jan 2026 01:03:52 GMT

Also having the same issue except I don't have my internet light on all the other lights are fine

Re: WiFi not working

A_A — Fri, 23 Jan 2026 01:05:54 GMT

Mine is the same. The internet light has been off for about 30 minutes. This is not good

Re: WiFi not working

H5shim — Fri, 23 Jan 2026 01:06:52 GMT

I know, it's been dropping in and out all week and I never have any issues it's been as good as gold up till Monday

Re: WiFi not working

BE121 — Fri, 23 Jan 2026 01:09:54 GMT

Same thing happening here, getting a message saying connection has dropped, no light on the Internet but on my router, both power and Wi-Fi light green

Re: WiFi not working

ScottRD — Fri, 23 Jan 2026 01:31:26 GMT

Think mine is the same. On my otn box all the lights are green. however on my hub green lights on power and WiFi but amber light on voice and for the Internet no light

Re: WiFi not working

BE121 — Fri, 23 Jan 2026 01:36:50 GMT

Currently using hot spot for some back ground noise to try get some sleep, hoping I don't have to make a call tomorrow morning and it sorts itself out

Nice to know it's not just me it's happening too

Re: WiFi not working

Xs — Fri, 23 Jan 2026 01:37:54 GMT

Internet went down at about 1230 am. Been down since.

Can't even call a helpline and the sky mobile app is saying everything is working fine.

Re: WiFi not working

Jl999k — Fri, 23 Jan 2026 01:55:45 GMT

Same here, gone through the reset steps and no luck. Would be good if there a simple 'talk to us' option rather than just discussion board.

Re: WiFi not working

ScottRD — Fri, 23 Jan 2026 01:58:24 GMT

Update mine seem to be working again now. Fingers crossed it stays that way.

Re: WiFi not working

Jl999k — Fri, 23 Jan 2026 02:03:55 GMT

Good to hear your good. I

Re: WiFi not working

Xs — Fri, 23 Jan 2026 02:22:00 GMT

Fixed itself.

Re: WiFi not working

Daniel0210 — Fri, 23 Jan 2026 05:19:19 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.