topic Re: No in Broadband

No

Philmc1 — Thu, 22 Jan 2026 20:46:48 GMT

My Internet has gone off and keeps saying everything is fine and nobody to help

Re: No

Daniel0210 — Thu, 22 Jan 2026 20:47:56 GMT

@Philmc1
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No

JimM1 — Thu, 22 Jan 2026 20:51:26 GMT

@Philmc1 What you asked the Forum and the help was directed your way, do you need more like sky for the 24hr Service?

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

Post 4 and off you go from the help!

Re: No

Philmc1 — Thu, 22 Jan 2026 20:52:14 GMT

Thank you but done all this. I have no sky phone how else can I report

Re: No

JimM1 — Thu, 22 Jan 2026 20:54:13 GMT

@Philmc1 You did not click on the link or you would have found all the 24hr service methods, chat, text , call is closed. So you have not done it all!

Re: No

Philmc1 — Fri, 23 Jan 2026 12:37:15 GMT

That would be because I was talking to Daniel not you!

Re: No

Daniel0210 — Fri, 23 Jan 2026 12:40:14 GMT

@Philmc1 wrote:

I have no sky phone how else can I report

@Philmc1

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

For the future, if you buy a cheap handset you only need to plug it in when you need to call Sky (by dialling 150 which is free) if there's an issue.

These are the current methods for contacting Sky, and some will be more appropriate than others for your particular situation …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.