existing and new contracts for broadband and TV

gdc4 — Thu, 22 Jan 2026 15:21:12 GMT

Currently I have sky broaband and tv . I have a slight hearing problem and find it difficult to phone you. I am 80 and only use my computer occasionally , about 5/10 messages a day and the same with my iphone for txt's etc. Can you please provide with your latest prices for these items and what fees I might incur if I changed to another supplier

Regards

Gilbert Cull

Re: existing and new contracts for broadband and TV

gdc4 — Thu, 22 Jan 2026 15:29:58 GMT

I have already submitted all the information

Re: existing and new contracts for broadband and TV

Daniel0210 — Thu, 22 Jan 2026 15:55:42 GMT

@gdc4 wrote:

what fees I might incur if I changed to another supplier

@gdc4
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

▪️If you want to renew, you need to contact Sky and negotiate a new discount.

▪️To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

▪️To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

🔹If there are health issues involved it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future particularly if there’s an issue communicating. Once registered there are also different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

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existing and new contracts for broadband and TV

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