topic Re: Fibre broadband in Broadband https://helpforum.sky.com/t5/Broadband/Fibre-broadband/m-p/5195779#M547917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597285">@Sar-</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Thu, 22 Jan 2026 09:56:14 GMT caesarome 2026-01-22T09:56:14Z Fibre broadband https://helpforum.sky.com/t5/Broadband/Fibre-broadband/m-p/5195769#M547913 Since having the new WiFi fitted we have nothing but problems, it cuts out all the time, limiting even watching sky at the moment, I have run all checks. They show nothing, but it happens daily Thu, 22 Jan 2026 09:42:09 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband/m-p/5195769#M547913 Sar- 2026-01-22T09:42:09Z Re: Fibre broadband https://helpforum.sky.com/t5/Broadband/Fibre-broadband/m-p/5195779#M547917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597285">@Sar-</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Thu, 22 Jan 2026 09:56:14 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband/m-p/5195779#M547917 caesarome 2026-01-22T09:56:14Z