topic Re: B in Broadband

B

Jcc1963 — Thu, 08 Jan 2026 22:55:01 GMT

No internet connection whatsoever, but ONT socket shows all green lights and sky says everything is working

Re: B

caesarome — Thu, 08 Jan 2026 23:00:15 GMT

@Jcc1963

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look into this for you.

Re: B

Jcc1963 — Thu, 08 Jan 2026 23:24:49 GMT

Tried all of above already, no change. Sky reports back all good even when both ont and hub are switched off at the mains, and lists what devices are currently connected, including the phone i am using with mobile data as we speak

Re: B

Char2390 — Thu, 08 Jan 2026 23:44:31 GMT

Same been like it since 10.30pm

Re: B

Daniel0210 — Fri, 09 Jan 2026 05:11:11 GMT

@Jcc1963
The service checker doesn't necessarily disclose any problems immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later. If you're still having issues you made need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

Re: B

Bmoon — Thu, 22 Jan 2026 07:58:57 GMT

No broadband in droylsden Manchester

Re: B

Daniel0210 — Thu, 22 Jan 2026 08:02:53 GMT

@Bmoon
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: B

Chrisee — Thu, 22 Jan 2026 08:06:01 GMT

@Bmoon if there is a major outage in an area the service checker will show that once Sky are told of the issue. If your line is down either lesve it an hour and run the service checker or call Sky either should arrange to get the fault fixed within the next few days.