topic Re: Service checker in Broadband

Service checker

Fedup100 — Thu, 22 Jan 2026 02:19:11 GMT

My internet cut out randomly, i was halfway through discovery+programme!i used sky service checker and it stated i had internet and good connection!!!! I had no internet connection or wififi on phone or tv completely zero! All other linked devices got disconnected too!! sky app is not accurate i had to reset router and go to internet connection in settings on tv and restset can someone tell me why or how this happened?

Re: Service checker

Lmorley — Thu, 22 Jan 2026 02:27:00 GMT

Ive got exactly the same problem, it has happened continually over several days this week and cant resolve it this time even with putting password in manually on the screen when trying to reconnect. I will have to go through all the hassle of trying to speak to someone tomorrow 😫

Re: Service checker

Daniel0210 — Thu, 22 Jan 2026 04:11:51 GMT

@Fedup100
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.