topic Re: My broadband is down in Broadband

My broadband is down

SamuelR19 — Thu, 22 Jan 2026 01:42:47 GMT

Your checker says it's working. But nothing can connect

Re: My broadband is down

sshay15 — Thu, 22 Jan 2026 01:46:14 GMT

same thing happening to me, very slow download speed.

Re: My broadband is down

BritishBibendum — Thu, 22 Jan 2026 03:40:58 GMT

Having the exact same issue. Mine has been down now for almost 48hrs 😡

Re: My broadband is down

Daniel0210 — Thu, 22 Jan 2026 04:08:52 GMT

@SamuelR19
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: My broadband is down

Daniel0210 — Thu, 22 Jan 2026 04:10:16 GMT

@BritishBibendum

Yours won't be overnight maintenance.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: My broadband is down

BritishBibendum — Thu, 22 Jan 2026 04:17:01 GMT

Literally no one asked. I was stating fact. 👍🏻