topic Re: Internet down again in Broadband

Internet down again

Lokipin — Wed, 21 Jan 2026 19:57:44 GMT

Had the issue in the area earlier today with no Internet from 11am till 4pm came back but now saying no Internet and no light on hub all test come back as everything is fine. Can anyone help?

Re: Internet down again

Daniel0210 — Wed, 21 Jan 2026 20:01:26 GMT

@Lokipin
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet down again

aandj — Wed, 21 Jan 2026 20:02:27 GMT

Mine dropped out this morning too and has now gone down again. The MySky app says everything is ok but this morning it did say there was an outage which they were trying to fix.

Re: Internet down again

Lokipin — Wed, 21 Jan 2026 21:40:55 GMT

Been trying to run the test all evening as it was saying everything was ok but now says problem connecting to hub but the test keeps come back with opps our test are currently unavailable please try later. Its been like that for a few hours now

Re: Internet down again

aandj — Wed, 21 Jan 2026 22:25:18 GMT

I'm also getting the same messages.