https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195449#M547840 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596906">@Shazza___</a>&nbsp;Keep calling sky then, make sure that they have updated your account to allow the sky Max hub to work for you!</P><P>&nbsp;</P><P>Just keep using your black hub, that should still work no matter what as long as you have a sky connection for Broadband Internet!</P> Wed, 21 Jan 2026 18:38:18 GMT JimM1 2026-01-21T18:38:18Z https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195390#M547829 <P>I have a new white max hub, ive contacted the wires in exactly as they were in the old black hub but it won't connect,&nbsp; it stays flashing green, ive left it an hour, rest the wps and nothing,&nbsp; sky sent me another hub but it's the same, flashing green.&nbsp; Help please</P> Wed, 21 Jan 2026 17:13:14 GMT https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195390#M547829 Shazza___ 2026-01-21T17:13:14Z https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195449#M547840 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596906">@Shazza___</a>&nbsp;Keep calling sky then, make sure that they have updated your account to allow the sky Max hub to work for you!</P><P>&nbsp;</P><P>Just keep using your black hub, that should still work no matter what as long as you have a sky connection for Broadband Internet!</P> Wed, 21 Jan 2026 18:38:18 GMT https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195449#M547840 JimM1 2026-01-21T18:38:18Z https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195473#M547844 <P>Thank you JimM1, I will contact them tomorrow.</P> Wed, 21 Jan 2026 19:10:48 GMT https://helpforum.sky.com/t5/Broadband/New-white-hub-won-t-connect/m-p/5195473#M547844 Shazza___ 2026-01-21T19:10:48Z