https://helpforum.sky.com/t5/Broadband/ONT-box/m-p/5195427#M547837 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3738152">@Slidhl</a>&nbsp;there is fault with the fibre feed which needs help from the network operator who are eitherOpenreach or City Fibre. As a first step log into the My Sky app using a mobile connection and run the service checker which should pick up thecfaultvwithin an hour of it happening when it does it will run you through a few steps offer to book an engineer or indicate itsxa known issue.</P> <P>&nbsp;</P> <P>Alternstively you can call Sky go through the same steps.</P> Wed, 21 Jan 2026 18:21:41 GMT Chrisee 2026-01-21T18:21:41Z https://helpforum.sky.com/t5/Broadband/ONT-box/m-p/5195400#M547831 I have an openreach ONT box. Everything was working fine but now I have lost my broadband and WiFi. The only light on solid is the power light. Every 5 or 10 minutes the LAN light flashes once then stops. There are no lights on the LOS or PON. .Any suggestions Wed, 21 Jan 2026 17:33:10 GMT https://helpforum.sky.com/t5/Broadband/ONT-box/m-p/5195400#M547831 Slidhl 2026-01-21T17:33:10Z https://helpforum.sky.com/t5/Broadband/ONT-box/m-p/5195427#M547837 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3738152">@Slidhl</a>&nbsp;there is fault with the fibre feed which needs help from the network operator who are eitherOpenreach or City Fibre. As a first step log into the My Sky app using a mobile connection and run the service checker which should pick up thecfaultvwithin an hour of it happening when it does it will run you through a few steps offer to book an engineer or indicate itsxa known issue.</P> <P>&nbsp;</P> <P>Alternstively you can call Sky go through the same steps.</P> Wed, 21 Jan 2026 18:21:41 GMT https://helpforum.sky.com/t5/Broadband/ONT-box/m-p/5195427#M547837 Chrisee 2026-01-21T18:21:41Z