topic No router in Broadband

No router

Luton1988 — Tue, 20 Jan 2026 17:42:58 GMT

i've had my fibre-optic upgrade before Christmas, yet I still haven't received a router.

it's extremely hard work trying to get their bot talk to understand this, is there a phone number that I can ring

Re: No router

Daniel0210 — Tue, 20 Jan 2026 17:47:54 GMT

@Luton1988

Sounds like you're already calling it. All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: No router

JimM1 — Tue, 20 Jan 2026 18:07:42 GMT

@Luton1988 Are you also expecting or where told you are getting a new sky Hub, what you had may have been well enough for the connection that you are on, upgrading to a FF Full Fibre speed connection is NO Guarantee that a new sky Hub is required!

Re: No router

Luton1988 — Wed, 21 Jan 2026 11:29:25 GMT

it was the engineer who came and installed the fibre-optic box who set, who said a new router should have been delivered

I did have a delivery, but it was just for a LAN cable only

Re: No router

JimM1 — Wed, 21 Jan 2026 11:33:47 GMT

@Luton1988 Then you got what was needed for the connection, the Lan cable delivery is it. If you already have the sky Broadband Hub that is the black upright one no need for anything else, linked below the hubs if you are not sure, click and see them!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub