https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5194235#M547518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520289">@Handy2</a>&nbsp;Two helps from the sky help, 2nd one wait at least an hour!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and this later!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any<EM><STRONG> broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 19 Jan 2026 21:19:04 GMT JimM1 2026-01-19T21:19:04Z https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5194225#M547516 <P>My wifi has just gone off.I have turned power of disconnected.Only have 2 green lights &nbsp;one &nbsp;amber.Very grustrating when sky check says all is fine.I rely on wifi as there is no mobile signal in my area.Which is in Smallfield surrey.🤷🏻‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span></P> Mon, 19 Jan 2026 20:52:04 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5194225#M547516 Handy2 2026-01-19T20:52:04Z https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5194235#M547518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520289">@Handy2</a>&nbsp;Two helps from the sky help, 2nd one wait at least an hour!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and this later!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any<EM><STRONG> broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 19 Jan 2026 21:19:04 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5194235#M547518 JimM1 2026-01-19T21:19:04Z