topic Re: Drop in service since upgrading in Broadband

Drop in service since upgrading

Rich2969 — Sun, 04 Jan 2026 09:46:11 GMT

Hello I recently upgraded my broadband WiFi service and since the upgrade I have seen a decline in performance the signal is always dropping out especially when phones are on WiFi calls ring doorbell and hive connectivity drops out regularly even with a hard connection for hive and sky glass the service drops out I have to use a WiFi extender to get signal around my home even though your service garuntee this I noticed on your advert your new WiFi service has a white hub box I am still on my original black hub could this be an issue?

I have done all the turn off and reboot but it doesn't seem to fix the issue can you help please

Re: Drop in service since upgrading

TimmyBGood — Sun, 04 Jan 2026 10:03:07 GMT

@Rich2969 wrote:

I have to use a WiFi extender to get signal around my home even though your service garuntee this

It doesn't though: what's actually guaranteed is a small refund if coverage isn't achieved.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Drop in service since upgrading

JimM1 — Sun, 04 Jan 2026 10:04:48 GMT

@Rich2969 When the upgrade happened, did your SR203 black sky Broadand Hub change it's position by far pre/post the install? Also say what booster you are using connected to the sky Hub?

Re: Drop in service since upgrading

Rich2969 — Mon, 19 Jan 2026 15:56:45 GMT

The black box has not been moved so there should not be any issue it's disappointing with a improved WiFi I don't seem to notice the difference

the WiFi extender is tether which works well

Re: Drop in service since upgrading

JimM1 — Mon, 19 Jan 2026 17:37:34 GMT

@Rich2969 The broadband service is what you upgraded, nothing to do with the wireless wifi at all apart from you may get a boost on throughput to the Internet via the sky Hub or your attached Extender. The true speed test is an Ethernet to start with and get's the baseline sorted, after that you do the wireless on the Hub to see where that stands, then finally to the Extender as the last point!

So on my system with a FF500 Sky connection i get the full 500/70Mb/s no matter where i test from but it is all Asus Ai mesh with 4 nodes in play and a high speed backhaul. Internal i cannot max the system as have nothing that can get there so best has been 2.2Gb/s combined.