topic Fibre broadband switch over in Broadband

Fibre broadband switch over

Carolynn1 — Mon, 19 Jan 2026 12:57:58 GMT

I have recently been switched over to fiber broadband which seems to be working well but not at the front of my house my front door camera keeps going offline and sometimes when I'm using the internet on my phone it seems slower than the previous Wi-Fi which was telephone line could it be that my box is not set up correctly I have a booster but they camera is literally going offline at least once or twice a day

Re: Fibre broadband switch over

caesarome — Mon, 19 Jan 2026 13:27:34 GMT

@Carolynn1

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.