topic PON r in Broadband

PON r

Fraser75 — Sun, 18 Jan 2026 17:13:41 GMT

PON red light on ont. switched on and off numerous times and still red.
No device can connect to wifi

Re: PON r

caesarome — Sun, 18 Jan 2026 17:18:06 GMT

This will need reporting to Sky so try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

If this is of no help give Sky a call to report it to them so they can look into this for you.

Re: PON r

JimM1 — Sun, 18 Jan 2026 17:24:04 GMT

@Fraser75 Follow the advise from @caesarome and call sky, the Pon may clear and go good with Green again but is best having sky to look at it for you!