topic Re: Home move in Broadband

Home move

Satishkopuri — Sun, 18 Jan 2026 16:02:20 GMT

Utterly poor service from @Skyuk. They do not have a proper system in place to handle a home move. I had to suffer just to get an engineer appointment to install a master socket, as the new property does not have one. Despite this, customer care keeps insisting that the line is “active,” which makes no sense when there is no master socket present. There is also a strong possibility that the house was renovated and the builders may have removed the socket. On top of this, the Sky customer care team doesn’t even know how to reschedule a home move request, which has left me with no internet at both my old and new property. Refusing to book an engineer because the order status is “pre-active” is completely unacceptable.

Re: Home move

TimmyBGood — Sun, 18 Jan 2026 16:48:33 GMT

@Satishkopuri wrote:

They do not have a proper system in place to handle a home move.

Sky Broadband has something over five million subscribers and has been around for twenty years: it's reasonably likely that one or two customers have moved house before you. In the UK the record they work from is the public BT Wholesale data for the address, unless provisioning is going to be over a CityFibre circuit.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Home move

JimM1 — Sun, 18 Jan 2026 16:52:59 GMT

@Satishkopuri The sky crystal ball does not allow them to look any further than the database, live connection exist's that is it over and done, you can have a Broadband Internet connection over a Landline Cable infrastructure where that is nothing to do with sky in the slightest!

Re: Home move

Daniel0210 — Sun, 18 Jan 2026 16:54:30 GMT

@Satishkopuri wrote:

Utterly poor service from @Skyuk.

@Satishkopuri

I'm sure the customer who chose that unfortunate Community username would disagree.