https://helpforum.sky.com/t5/Broadband/Los/m-p/5193352#M547261 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594316">@Olly26</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Sun, 18 Jan 2026 14:16:52 GMT GD1 2026-01-18T14:16:52Z https://helpforum.sky.com/t5/Broadband/Los/m-p/5193342#M547258 <P>The TV is on and showing sky in the centre. No buttons will work on the control and there is a button on the sky feed saying los. I have no idea what l can do other than switch everything off and switch it back on again which l have now done twice. What more can l do?</P> Sun, 18 Jan 2026 13:57:10 GMT https://helpforum.sky.com/t5/Broadband/Los/m-p/5193342#M547258 Olly26 2026-01-18T13:57:10Z https://helpforum.sky.com/t5/Broadband/Los/m-p/5193352#M547261 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594316">@Olly26</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Sun, 18 Jan 2026 14:16:52 GMT https://helpforum.sky.com/t5/Broadband/Los/m-p/5193352#M547261 GD1 2026-01-18T14:16:52Z