topic Re: No heard back at all in Broadband https://helpforum.sky.com/t5/Broadband/No-heard-back-at-all/m-p/5192833#M547135 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593638">@AnnaVarghese</a>&nbsp;You have not asked anything on the Forum, and also it is not sky Customer Service, without even knowing what you have done only sky can do if at all possible to be done, for instance you upgraded to Full Fibre, then you are NEVER going to be allowed back to a standard copper connection no matter what!</P><P>&nbsp;</P><P>You need to do the calling to sky, if you want to wait on a call back you may be waiting a long time, formal complaint may be your best and trackable way off doing it!</P> Sat, 17 Jan 2026 14:26:35 GMT JimM1 2026-01-17T14:26:35Z No heard back at all https://helpforum.sky.com/t5/Broadband/No-heard-back-at-all/m-p/5192801#M547128 <P>I am very disappointed about the customer service as I have been contacting the team for the same issue since last month.But nothing changed or havenot heard back even though its been escalated by the team to management multiple times.I asked to go back to the previous package but havenot changed yet and havenot got full refund yet.</P> Sat, 17 Jan 2026 13:54:43 GMT https://helpforum.sky.com/t5/Broadband/No-heard-back-at-all/m-p/5192801#M547128 AnnaVarghese 2026-01-17T13:54:43Z Re: No heard back at all https://helpforum.sky.com/t5/Broadband/No-heard-back-at-all/m-p/5192833#M547135 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593638">@AnnaVarghese</a>&nbsp;You have not asked anything on the Forum, and also it is not sky Customer Service, without even knowing what you have done only sky can do if at all possible to be done, for instance you upgraded to Full Fibre, then you are NEVER going to be allowed back to a standard copper connection no matter what!</P><P>&nbsp;</P><P>You need to do the calling to sky, if you want to wait on a call back you may be waiting a long time, formal complaint may be your best and trackable way off doing it!</P> Sat, 17 Jan 2026 14:26:35 GMT https://helpforum.sky.com/t5/Broadband/No-heard-back-at-all/m-p/5192833#M547135 JimM1 2026-01-17T14:26:35Z