https://helpforum.sky.com/t5/Broadband/B/m-p/5192702#M547107 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591536">@Liannekidd</a>&nbsp;Connection has dropped, see a few links below from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>Then at least an hour or so later you can do the one below if you are still on amber for the Internet Light!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sat, 17 Jan 2026 11:17:44 GMT JimM1 2026-01-17T11:17:44Z https://helpforum.sky.com/t5/Broadband/B/m-p/5192686#M547102 <P>I have no connection in my house only 2 green lights and the middle is flashing orange</P> Sat, 17 Jan 2026 10:49:01 GMT https://helpforum.sky.com/t5/Broadband/B/m-p/5192686#M547102 Liannekidd 2026-01-17T10:49:01Z https://helpforum.sky.com/t5/Broadband/B/m-p/5192702#M547107 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591536">@Liannekidd</a>&nbsp;Connection has dropped, see a few links below from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>Then at least an hour or so later you can do the one below if you are still on amber for the Internet Light!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sat, 17 Jan 2026 11:17:44 GMT https://helpforum.sky.com/t5/Broadband/B/m-p/5192702#M547107 JimM1 2026-01-17T11:17:44Z