topic Re: Fire stick in Broadband

Fire stick

terrythetaff — Sun, 11 Jan 2026 13:26:12 GMT

Fibre optics installed now fire stick not connecting. Tried all the given methods eg switch off router, fire stick, a box etc etc etc. nothing works. Fire stick home screen not available. Any ideas anyone?

Re: Fire stick

caesarome — Sun, 11 Jan 2026 13:51:42 GMT

@terrythetaff

If you were give a new hub with a new wifi password then have you setup your Fire Stick again by connecting it to your new Wifi network name ?

Re: Fire stick

terrythetaff — Thu, 15 Jan 2026 07:02:52 GMT

No, idk how to do this. Thanks

Re: Fire stick

Chrisee — Thu, 15 Jan 2026 07:40:38 GMT

@terrythetaff go into the settings area of the firestick and find the network settings where you will be able to connect the device see https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G32KYQ2NQA9YVGQW

However if the firestick is connected but not working the issue can be poor wifi signal level which can happen ifvthe hub has moved as part of the fibre upgrade. Firesticksxare very small and often are hidden behind the TV which contains metal thst blocks the signal. Simply using axshort HDMI extention cable so the firesticj is out in the open can help sort thst.

Re: Fire stick

Nina34 — Sat, 17 Jan 2026 01:07:00 GMT

Oh my gosh having the same problem., its very slow, sometimes its ok after several attempts or picture is not clear or it just doesn't want to work. Cleared apps & the cache on the stick but still the same!

Re: Fire stick

Chrisee — Sat, 17 Jan 2026 09:32:25 GMT

@Nina34 if you are getting a pucture other than the menu the firestick is connected to the hub. If you have Nectflix run the network test in their apps Get Help menu to see the speed the firestick is getting. You need at least a steady 25Mb/s to watch in UHD.

Firesticks frequently have issues as they are small and often plugged into the back of TVs which as they contain metal block a lot of ghe WiFi signal especially if ghe TV is wall mounted. Amazon sell short HDMI extender leads which can help by moving the firestick out in the open. If you still hit issues you will nedd to improve the wifi signal by getting an extender or similar.