https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5192621#M547084 This is the second time this morning that my connection to the Internet has failed, I need this fixed Sat, 17 Jan 2026 09:07:10 GMT Duncan67 2026-01-17T09:07:10Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5192621#M547084 This is the second time this morning that my connection to the Internet has failed, I need this fixed Sat, 17 Jan 2026 09:07:10 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5192621#M547084 Duncan67 2026-01-17T09:07:10Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5192637#M547087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4230332">@Duncan67</a>&nbsp;you will need to talk to Sky which you can't do via the forum. There are many possible causes especially if you still have a partial fibre connection. Whether Sky can get Openreach to check your line will depend on the number of drops and how long they have been going on as the partial fibre lines run an automatic DLM system which attempts to stabilise the connection by reducing the speed slightly each night until the connection is stable. Openreach do not intervene until that process has not worked.</P> <P>&nbsp;</P> <P>Alternatively you can run the Service Checker in the My Sky app to see if that offers to book an engineer after taking you throughsome checks. Dont be too surprised if the checker has not picked up the fault as it will miss events of less than an hour.&nbsp;</P> Sat, 17 Jan 2026 09:40:29 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5192637#M547087 Chrisee 2026-01-17T09:40:29Z