topic Re: Power supply in Broadband

Power supply

Mountainview — Fri, 16 Jan 2026 21:24:33 GMT

I need a replacement router power supply. How difficult is that there is nowhere on this site to order a replacement everything is designed to get you to buy more sky services. All I want to do is talk to someone to get a new supply. The virtual assistant is worse than useless. Why is such a simple request so difficult. I'm using a temp supply but need the approved sky one. Will someone from sky please read this message and sort my rather simple problem that can't be resolved in a chat forum

Re: Power supply

TimmyBGood — Fri, 16 Jan 2026 21:28:09 GMT

@Mountainview wrote:

Will someone from sky please read this message and sort my rather simple problem that can't be resolved in a chat forum

Unfortunately no-one from a Customer Support contact centre will see your post here.

Re: Power supply

TimmyBGood — Fri, 16 Jan 2026 21:30:44 GMT

@Mountainview wrote:

The virtual assistant is worse than useless.

I suspect 'replace Hub' is in its vocabulary, but 'replace power supply' is not.

Re: Power supply

Chrisee — Sat, 17 Jan 2026 08:29:55 GMT

@Mountainview Sky do not supply spares for equipment instead the procedure is to call Sky and the agent will arrange for a replacement hub with a power supply to be sent out. You can swap the two power supplies over and return the old one with the spare hub - irs up to you if you want to switch the hub or not Sky wont care. There will bea label to return the equipment at no cost to you.