https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192498#M547040 <P>you can turn off the IPv6 on your device and force it to only use IPv4. I had to turn it off on mine cause the sky router keeps restarting the IPv6 service and lease renewal every 30 min and you can't turn it off on their router itself.</P> Fri, 16 Jan 2026 20:41:56 GMT aangelss 2026-01-16T20:41:56Z https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192379#M546998 I've troubleshooter as best as I can but I am stuck. My Sky fibre has suddenly stopped 'using' ipv4 and is only connecting (wirelessly and wired) to ipv6? I don't know how else to word it. I've restarted, cycled and reset the Sky box, ticking the ipv6 box connects me to the Internet but nothing loads properly... for example on ipv6 the Steam store page doesn't load, but Google does. My discord wont open but YouTube does. Fri, 16 Jan 2026 17:22:02 GMT https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192379#M546998 Lucyoyler 2026-01-16T17:22:02Z https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192405#M547005 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593080">@Lucyoyler</a>&nbsp;Use the following to see what you get from sky, <A href="https://www.whatismyipaddress.com" target="_blank">www.whatismyipaddress.com</A>&nbsp;both should be returned to your sky hub!</P><P>&nbsp;</P> Fri, 16 Jan 2026 18:02:03 GMT https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192405#M547005 JimM1 2026-01-16T18:02:03Z https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192498#M547040 <P>you can turn off the IPv6 on your device and force it to only use IPv4. I had to turn it off on mine cause the sky router keeps restarting the IPv6 service and lease renewal every 30 min and you can't turn it off on their router itself.</P> Fri, 16 Jan 2026 20:41:56 GMT https://helpforum.sky.com/t5/Broadband/Ipv4-suddenly-not-working/m-p/5192498#M547040 aangelss 2026-01-16T20:41:56Z