topic Re: White light on hub in Broadband https://helpforum.sky.com/t5/Broadband/White-light-on-hub/m-p/5192366#M546995 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592983">@MLC17</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Fri, 16 Jan 2026 16:59:49 GMT caesarome 2026-01-16T16:59:49Z White light on hub https://helpforum.sky.com/t5/Broadband/White-light-on-hub/m-p/5192328#M546987 I have no wi-fi and a White light on hub yet service checker says everything is fine. Was set up by engineer 10 days ago and not touched by anyone. Any ideas please? Thanks Fri, 16 Jan 2026 15:48:11 GMT https://helpforum.sky.com/t5/Broadband/White-light-on-hub/m-p/5192328#M546987 MLC17 2026-01-16T15:48:11Z Re: White light on hub https://helpforum.sky.com/t5/Broadband/White-light-on-hub/m-p/5192366#M546995 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592983">@MLC17</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Fri, 16 Jan 2026 16:59:49 GMT https://helpforum.sky.com/t5/Broadband/White-light-on-hub/m-p/5192366#M546995 caesarome 2026-01-16T16:59:49Z