https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192233#M546964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592807">@TerryHooley</a>&nbsp;That is because the Internet light is showing you there is a fault condition currently!</P> Fri, 16 Jan 2026 13:43:47 GMT JimM1 2026-01-16T13:43:47Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192170#M546919 <P>My router is showing an orange light in the middle of 2 green lights - why is it not working</P><P>&nbsp;</P> Fri, 16 Jan 2026 13:12:57 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192170#M546919 TerryHooley 2026-01-16T13:12:57Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192212#M546950 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592807">@TerryHooley</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Fri, 16 Jan 2026 13:29:28 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192212#M546950 caesarome 2026-01-16T13:29:28Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192233#M546964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592807">@TerryHooley</a>&nbsp;That is because the Internet light is showing you there is a fault condition currently!</P> Fri, 16 Jan 2026 13:43:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5192233#M546964 JimM1 2026-01-16T13:43:47Z