topic Molly in Broadband

Molly

Molly191 — Fri, 16 Jan 2026 13:01:29 GMT

My broadband is not working. I have green, orange, green, orange on my box. I live in Hampshire. It stopped working about 20 minutes ago. I have turned it off . Then on

Re: Molly

Daniel0210 — Fri, 16 Jan 2026 13:22:59 GMT

@Molly191
See further down for guidance on the lights on the various hubs.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Molly

JimM1 — Fri, 16 Jan 2026 13:23:58 GMT

@Molly191 Then stop doing that, serves you no purpose after the very first time off doing so, see the help below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and this later if needed

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Re: Molly

Allie36 — Fri, 16 Jan 2026 13:26:59 GMT

I live in Southampton and I have the exact same issue and the exact same light colours!

green, red, green, red.
the red is internet and voice.
the green is power and WiFi.

it just all of a sudden happened too!

Re: Molly

JimM1 — Fri, 16 Jan 2026 13:31:27 GMT

@Allie36 Just use the links above also, you are free to do so!