https://helpforum.sky.com/t5/Broadband/Pon-is-red/m-p/5191946#M546821 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592513">@DP1981</a>&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Fri, 16 Jan 2026 02:33:29 GMT GD1 2026-01-16T02:33:29Z https://helpforum.sky.com/t5/Broadband/Pon-is-red/m-p/5191939#M546818 The PON light is solid red. I have no internet. I have unplugged, switched off, reset etc and it remains red Fri, 16 Jan 2026 01:21:21 GMT https://helpforum.sky.com/t5/Broadband/Pon-is-red/m-p/5191939#M546818 DP1981 2026-01-16T01:21:21Z https://helpforum.sky.com/t5/Broadband/Pon-is-red/m-p/5191946#M546821 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592513">@DP1981</a>&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Fri, 16 Jan 2026 02:33:29 GMT https://helpforum.sky.com/t5/Broadband/Pon-is-red/m-p/5191946#M546821 GD1 2026-01-16T02:33:29Z