https://helpforum.sky.com/t5/Broadband/Red-light-on-sky-box/m-p/5191922#M546804 There has been a red light on the sky box (PON) for a week, can I have someone come out and sort this out. I have turned off the Internet and it works for an hour and go off showing the red light again Thu, 15 Jan 2026 23:44:52 GMT SurinderJ 2026-01-15T23:44:52Z https://helpforum.sky.com/t5/Broadband/Red-light-on-sky-box/m-p/5191922#M546804 There has been a red light on the sky box (PON) for a week, can I have someone come out and sort this out. I have turned off the Internet and it works for an hour and go off showing the red light again Thu, 15 Jan 2026 23:44:52 GMT https://helpforum.sky.com/t5/Broadband/Red-light-on-sky-box/m-p/5191922#M546804 SurinderJ 2026-01-15T23:44:52Z https://helpforum.sky.com/t5/Broadband/Red-light-on-sky-box/m-p/5191934#M546814 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3779435">@SurinderJ</a>&nbsp;You have to call sky and report the ONT Pon light going Red as the issue, dial 150 from your landline and speak to customer service, they are open 8am to 8pm! Pon is the ONT and not a sky Box that is the Openreach Fibre modem, nothing to do with sky!</P><P>&nbsp;</P><P><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861" target="_blank">Can't connect to broadband and have a red light on your ONT</A></P> Fri, 16 Jan 2026 00:21:10 GMT https://helpforum.sky.com/t5/Broadband/Red-light-on-sky-box/m-p/5191934#M546814 JimM1 2026-01-16T00:21:10Z