https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191820#M546726 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592349">@vjh</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look in to this for you.</P> Thu, 15 Jan 2026 21:39:04 GMT caesarome 2026-01-15T21:39:04Z https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191813#M546723 <P>I am in West Sussex. We have had no internet or wifi since about 6pm. No sky glass either. Service checker saying everything all fine.&nbsp;</P> Thu, 15 Jan 2026 21:31:28 GMT https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191813#M546723 vjh 2026-01-15T21:31:28Z https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191820#M546726 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592349">@vjh</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look in to this for you.</P> Thu, 15 Jan 2026 21:39:04 GMT https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191820#M546726 caesarome 2026-01-15T21:39:04Z https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191831#M546731 <P>Same here, done all tech checks /resets/ network unplugs - 🥱 now they are shut!&nbsp;</P> Thu, 15 Jan 2026 21:56:23 GMT https://helpforum.sky.com/t5/Broadband/No-wifi-all-evening/m-p/5191831#M546731 Paulrst 2026-01-15T21:56:23Z