No broadband again

Denn2 — Thu, 15 Jan 2026 19:47:21 GMT

Had no broadband last week for 3 days and it's now down again **bleep**!!!

Re: No broadband again

Daniel0210 — Thu, 15 Jan 2026 19:54:51 GMT

@Denn2
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No broadband again

Denn2 — Thu, 15 Jan 2026 20:16:12 GMT

I work from home I need the broadband working I cannot wait two days time to switch providers

Re: No broadband again

Daniel0210 — Thu, 15 Jan 2026 20:20:38 GMT

@Denn2

Unless you move to a business subscription which has a better service level agreement you'll probably be in the same position.

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No broadband again

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