https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191734#M546703 I have an open reach box fitted to my wall connected to my sky hub via an ethernet cable only. No purple DSL cable in the purple connector as I don't have one. The open reach box has a green light for power and Lan red light for Lan and no light for pon? It just lost all connection with no interference. First issue since install Thu, 15 Jan 2026 19:15:06 GMT Drew79 2026-01-15T19:15:06Z https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191734#M546703 I have an open reach box fitted to my wall connected to my sky hub via an ethernet cable only. No purple DSL cable in the purple connector as I don't have one. The open reach box has a green light for power and Lan red light for Lan and no light for pon? It just lost all connection with no interference. First issue since install Thu, 15 Jan 2026 19:15:06 GMT https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191734#M546703 Drew79 2026-01-15T19:15:06Z https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191741#M546705 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592240">@Drew79</a>&nbsp;See the link below, but your problem is the NO Pon light, that should be a solid Green on it! And suspect the Red light is LOS and not what you have put in the posting!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank" rel="noopener">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Thu, 15 Jan 2026 19:24:30 GMT https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191741#M546705 JimM1 2026-01-15T19:24:30Z https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191747#M546706 <P>I've just had an engineer booked and notified that it's an external issue. Just no TV for up to two days yay</P> Thu, 15 Jan 2026 19:30:44 GMT https://helpforum.sky.com/t5/Broadband/Lost-connection/m-p/5191747#M546706 Drew79 2026-01-15T19:30:44Z