topic Re: Sky Broadband Second Connection in Broadband

Sky Broadband Second Connection

Barry+Mc+Kelvey — Wed, 14 Jan 2026 22:23:25 GMT

I live with my parents, I have my own FTTP Broadband with EE, I game etc. They have FTTC with Sky. Will Sky allow them to upgrade to FTTP?

Any advice is much appreciated.

Thanks in Advance

Barry 🙂

Re: Sky Broadband Second Connection

JimM1 — Wed, 14 Jan 2026 22:27:08 GMT

@Barry+Mc+Kelvey What does the sky link say?

https://www.sky.com/broadband/full-fibre-broadband

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Wed, 14 Jan 2026 22:46:54 GMT

Hi @JimM1

When I try to check, the site says it's experiencing technical difficulties lol.

Thanks

Barry 🙂

Re: Sky Broadband Second Connection

JimM1 — Wed, 14 Jan 2026 23:08:16 GMT

@Barry+Mc+Kelvey Does get a little difficult to check especially when there is a dual feed as you are on the EE 1.6Gb/s delivered on the OR side also to the same home! The fact you have Fibre there should be no reason why not unless there is a restriction and the CBT is all sold out! You could try the BTW but dont think it will show up, but it's worth a shot! Try both ways telephone number for the home and the address checker options!

BT Broadband

Edit: Sky Fibre check is working fine, just did it against my postcode and address and see every option!

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Wed, 14 Jan 2026 23:57:59 GMT

Hi @JimM1

I rechecked the Sky website, this is what I see. See attached screenshot.

IMG_0213.png

When I checked the landline number via BTW this is what I get:

There is no data available. This may be because it is not a BT line or it is a number which has been moved to an IP Voice service. We advise using the address to check availability instead.

When I check the address, this is what I see. See attached screenshot.

IMG_0214.png

Thanks

Barry

Re: Sky Broadband Second Connection

JimM1 — Thu, 15 Jan 2026 00:00:28 GMT

@Barry+Mc+Kelvey Will take a look when your posted pictures get checked and cleared for general viewing!

Re: Sky Broadband Second Connection

Chrisee — Thu, 15 Jan 2026 08:03:07 GMT

@Barry+Mc+Kelvey theoretically they can get their line upgraded as there must be two physical connections to the property your full fibre connection and the copper line their FTTC service uses. That is an unusual set up and potentially could cause confusion if they switched to a different supplier than the one providing the FTTC connection but tge Sky switch should work.

Openreach could simply change the ONT you currently are using to one with multiple outlets one of which would supply the EE service and another providing the Sky service with no direct impact on each other. Alternatively they may install a complete new fibre line. It is highly unlikely you would be offered a choice as the way full fibre works all of the data addressed to the potential 30 users of a distribution point goes to every connnected ONT which simply passes through the data addresssed to you and ignores the rest.

Interesting to hear what actuals happens if they upgrade.

Re: Sky Broadband Second Connection

JimM1 — Thu, 15 Jan 2026 10:17:47 GMT

@Barry+Mc+Kelvey With your pictures cleared two things, do not understand why sky is only offering you a sky Max upgrade only from there Fibre link but that may just be the case because off the dual you have currently, and BTW confirms there is FF there and the ONT Exist's which will be your EE 1.6Gb/s max speed connection, if this was me i just would be very very carefull with it all, not sure how OR/Sky would handle this one as per @Chrisee said, they may wish to leave the ONE FF connection and change out the ONT to a multipoint one with the two services delivered over the fibre EE and Sky, then Ethernet port connect Lan 1 / 2 to the EE Router and the Sky Hub!

? have you always had dual lines into the Home, and EE took the connection on one off those and supplied YOU on the 1.6Gb/s package?

Re: Sky Broadband Second Connection

Chrisee — Thu, 15 Jan 2026 10:44:59 GMT

@Barry+Mc+Kelvey & @JimM1 the offer in the screen shot is for Sky WiFi Max which is an add-on to an existing connection not a.broadband service itself. To inquirecabout a switch for your parents they need to call Sky as I suspect yhe online system is unlikely to cope due tomthe unusual,set up..

Openreach will accept an order for a second line up to 1Gb/s and indicate they will use a replacement ONT with multiple outputs if one is placed

Re: Sky Broadband Second Connection

JimM1 — Thu, 15 Jan 2026 10:57:47 GMT

@Chrisee Did send him earlier in the post the sky Fibre checker link which he said was not running, had no issues using it and could see ALL the Fibre packages available to me but would also not be surprised at strange result's was hoping it would just pop up here you go that's what you get!

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 12:06:02 GMT

@JimM1 wrote:
@Barry+Mc+Kelvey With your pictures cleared two things, do not understand why sky is only offering you a sky Max upgrade only from there Fibre link but that may just be the case because off the dual you have currently, and BTW confirms there is FF there and the ONT Exist's which will be your EE 1.6Gb/s max speed connection, if this was me i just would be very very carefull with it all, not sure how OR/Sky would handle this one as per @Chrisee said, they may wish to leave the ONE FF connection and change out the ONT to a multipoint one with the two services delivered over the fibre EE and Sky, then Ethernet port connect Lan 1 / 2 to the EE Router and the Sky Hub!

? have you always had dual lines into the Home, and EE took the connection on one off those and supplied YOU on the 1.6Gb/s package?

Hi @JimM1

Yes, I've had two lines into the home for as long as I can remember. It's that long ago now, I can't remember why I got my own separate line lol.

Thanks

Barry 🙂

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 12:11:37 GMT

@Chrisee wrote:
@Barry+Mc+Kelvey & @JimM1 the offer in the screen shot is for Sky WiFi Max which is an add-on to an existing connection not a.broadband service itself. To inquirecabout a switch for your parents they need to call Sky as I suspect yhe online system is unlikely to cope due tomthe unusual,set up..

Openreach will accept an order for a second line up to 1Gb/s and indicate they will use a replacement ONT with multiple outputs if one is placed

Hi @Chrisee

I've just checked my parents Sky broadband account. I thought they were in contract until April 2026. They are in contract until April 2027. I guess there's no point in speaking to Sky, as they probably wouldn't upgraded their broadband until closer to April 2027.

Thanks

Barry 🙂

Re: Sky Broadband Second Connection

JimM1 — Thu, 15 Jan 2026 12:15:45 GMT

@Barry+Mc+Kelvey NO NO get it done now, sky want to get them onto Fibre as quick as they can, OR are pushing that fact as hard as they can.... Sky are doing it all just now as a FREE upgrade no cost so if there is nothing holding it back then way best to get it done NOW!

You've not had the EE 1.6Gb/s service for more than 2 years now, that's about the time they started pushing it out!

Re: Sky Broadband Second Connection

Chrisee — Thu, 15 Jan 2026 12:25:33 GMT

@Barry+Mc+Kelvey Sky allow upgrades while under contract paticularly switches to fibre as it reduces their costs.

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 12:28:19 GMT

Hi @JimM1

Thanks 🙂 Any idea how much it would cost to upgrade? My parents currently pay £35 p/m for 80 mbps, but only get around 37mbps over WiFi.

Thanks

Barry 🙂

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 12:31:11 GMT

@Chrisee wrote:
@Barry+Mc+Kelvey Sky allow upgrades while under contract paticularly switches to fibre as it reduces their costs.

Hi @Chrisee

Thanks 🙂 I'll speak to Sky next week 🙂 Hopefully CS will upgrade their line to FTTP, and there will be no issues.

Thanks

Barry 🙂

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 15:39:58 GMT

ive just spent 2.5 hours with Sky via chat. Long story short, they can't upgrade the FTTC line to FTTP, as Sky Full Fibre isn't available in my area. This is despite me getting numerous emails from Sky stating that FTTP was now available in my area.

Barry 🙂

Re: Sky Broadband Second Connection

JimM1 — Thu, 15 Jan 2026 18:18:56 GMT

@Barry+Mc+Kelvey Your BTW showed Priority Exchange FFTP exist's already with an active ONT, this is going to be OR blocking the request since you have a connection already but using it on the EE 1.6Gb/s, When YOU got it installed do you rememnber what was involved, underground connection, new duct etc as i see from the lines ALL under your table, this may just stop everything dead for you, WHY are you doing chat and NOT just calling them direct!

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Thu, 15 Jan 2026 18:46:39 GMT

@JimM1 wrote:
@Barry+Mc+Kelvey Your BTW showed Priority Exchange FFTP exist's already with an active ONT, this is going to be OR blocking the request since you have a connection already but using it on the EE 1.6Gb/s, When YOU got it installed do you rememnber what was involved, underground connection, new duct etc as i see from the lines ALL under your table, this may just stop everything dead for you, WHY are you doing chat and NOT just calling them direct!

Years ago with various ISP's then BT, I spent 7 years getting my internet connection issues resolved. It was deemed that there was an issue with the underground cable at the front of my house. The street was dug up etc, new cabling, piping etc was installed to the front of my property.

When I originally had FTTP installed, I was with BT. There was no digging etc to be done, all the underground work was done.

They installed some sort of grey square box outside my property, this is when BT's cabling was connected to. From that box came the fibre optic cable, to the ONT inside my property.

It was during the COVID era I had BT FTTP installed, 900 Mbps. Then I'd switch to EE 900 Mbps, as it was cheaper. In the last six months of that contract, I'd upgraded to EE 1.6 Gbps.

Im not at home, I'd usually phone Sky via 150 from the landline. That's why I'd used chat today.

Thanks

Barry

Re: Sky Broadband Second Connection

Barry+Mc+Kelvey — Fri, 16 Jan 2026 18:33:33 GMT

i spoke with Sky CS today via the phone. Got transferred to the Broadband Tech Team. Long story short, Sky can't install a second ONT despite what BTW say.

Thanks

Barry 🙂