topic Re: Intermittent in Broadband

Intermittent

angiebabe76 — Thu, 15 Jan 2026 07:23:39 GMT

Can't watch tv streaming its aways looking for a connection, cant always get a signal on the phones

Re: Intermittent

Chrisee — Thu, 15 Jan 2026 07:34:43 GMT

@angiebabe76 from the limited information given most likely cause is poor WiFi signal strength in the area of uour home the device is located. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Intermittent

Colley-1970 — Thu, 15 Jan 2026 11:21:36 GMT

I have same issue on a new install 8th January. Have sky talk. Broadband and tv. The Broadband keeps dropping out. Have spent over 5 hours on the phone to sky trying to resolve. Its not a WiFi issue as phone and stream are hard wired to router. If I can't resolve issue by Friday think I will have to cancel.