topic Re: Alexa and wifi in Broadband

Alexa and wifi

AW12579 — Wed, 14 Jan 2026 21:54:31 GMT

I have several Alexa dots in my home. Two of them always connect perfectly to my Wi-Fi and I have no problems. One of them always has a poor connection. I have done all the troubleshooting and it does seem to be a connection problem. I am in a concrete new build and I am wondering if this is the issue. Do I need some kind of Wi-Fi booster perhaps? Any advice gratefully received, thanks.

Re: Alexa and wifi

TimmyBGood — Wed, 14 Jan 2026 22:13:46 GMT

@AW12579

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Alexa and wifi

AW12579 — Sun, 18 Jan 2026 07:55:18 GMT

Ah thank you. It seems the WiFi coverage is ok in that room when I ran the diagnostic tools, and I definitely don't want to pay more for subscription bits! I may just have to live with it. Thanks for taking the time to come back to me.

Re: Alexa and wifi

Chrisee — Sun, 18 Jan 2026 07:59:52 GMT

@AW12579 try moving that deviceca few feet as you can get "not spots" with little or no signal in rooms especially if something metal is blocking the direct signal.