topic Re: Internet Not Working in Broadband

Internet Not Working

Phisix — Wed, 14 Jan 2026 16:04:38 GMT

Been down since 12pm and I have power on green, internet off, WiFi green and voice on orange. I tried the checker many times but says it cannot connect to the hub or it's not responding and it also says no on the sky hub connected? Part.

Re: Internet Not Working

JimM1 — Wed, 14 Jan 2026 16:07:16 GMT

@Phisix Use the help link's below!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

and about the lights is below, leads to the same place above!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet Not Working

Phisix — Wed, 14 Jan 2026 16:13:10 GMT

I have tried thanks but it's saying not connected or can't connect to the hub as shown below.

Re: Internet Not Working

JimM1 — Wed, 14 Jan 2026 16:27:52 GMT

@Phisix If it will not let you book an Engineer then give sky a call to do it!

Re: Internet Not Working

Phisix — Wed, 14 Jan 2026 16:40:02 GMT

Will do thanks.