topic Re: Broadband not connecting in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5190548#M546410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4590803">@AbbieBerner</a>&nbsp;Did not think that the CF ONT had a broadband light on it seems it does so call to sky if it will not reset with a power off/on cycle to the ONT, is it the Internet or service etc! Not sure but you could try the link below it may flag up something too you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank" rel="noopener">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P><P><SPAN class="">State of the LEDs</SPAN></P><P>When working properly, the items in bold for each light below indicates a good connection/service:</P><UL><LI><STRONG>Power</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: Device has booted up ok</LI><LI>Amber: performing an upgrade</LI><LI>Red: Failed to boot, it has a problem</LI><LI>Off: has no power or is really broken!</LI></UL></LI><LI><STRONG>Broadband</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: physical connection is established to the fibre</LI><LI>Flashing red and then green: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely.</LI><LI>Off: Can't detect the optical cable</LI></UL></LI><LI><STRONG>Service</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: Internet service has been established</LI><LI>Off: There is a problem</LI></UL></LI><LI><STRONG>Ethernet</STRONG>:<UL><LI><STRONG>Green</STRONG>: connected to your router</LI><LI>Off: not connected to your router/device</LI></UL></LI></UL><P>&nbsp;</P> Wed, 14 Jan 2026 12:54:16 GMT JimM1 2026-01-14T12:54:16Z Broadband not connecting https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5190536#M546407 My router has a green flashing light and my city fibre box doesnt have the broadband light on and will not connect. Everything is plugged in Wed, 14 Jan 2026 12:37:34 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5190536#M546407 AbbieBerner 2026-01-14T12:37:34Z Re: Broadband not connecting https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5190548#M546410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4590803">@AbbieBerner</a>&nbsp;Did not think that the CF ONT had a broadband light on it seems it does so call to sky if it will not reset with a power off/on cycle to the ONT, is it the Internet or service etc! Not sure but you could try the link below it may flag up something too you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank" rel="noopener">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P><P><SPAN class="">State of the LEDs</SPAN></P><P>When working properly, the items in bold for each light below indicates a good connection/service:</P><UL><LI><STRONG>Power</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: Device has booted up ok</LI><LI>Amber: performing an upgrade</LI><LI>Red: Failed to boot, it has a problem</LI><LI>Off: has no power or is really broken!</LI></UL></LI><LI><STRONG>Broadband</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: physical connection is established to the fibre</LI><LI>Flashing red and then green: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely.</LI><LI>Off: Can't detect the optical cable</LI></UL></LI><LI><STRONG>Service</STRONG>:<UL><LI><STRONG>Solid Green</STRONG>: Internet service has been established</LI><LI>Off: There is a problem</LI></UL></LI><LI><STRONG>Ethernet</STRONG>:<UL><LI><STRONG>Green</STRONG>: connected to your router</LI><LI>Off: not connected to your router/device</LI></UL></LI></UL><P>&nbsp;</P> Wed, 14 Jan 2026 12:54:16 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5190548#M546410 JimM1 2026-01-14T12:54:16Z