https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190404#M546385 <P>I live in SE3 area in London and have no Broadband. All lights out on my Open Reach modem. Is this a local problem?</P> Wed, 14 Jan 2026 09:33:12 GMT Helpmebefore4pmko 2026-01-14T09:33:12Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190404#M546385 <P>I live in SE3 area in London and have no Broadband. All lights out on my Open Reach modem. Is this a local problem?</P> Wed, 14 Jan 2026 09:33:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190404#M546385 Helpmebefore4pmko 2026-01-14T09:33:12Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190414#M546391 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3700753">@Helpmebefore4pmko</a>&nbsp;If the lights are out on your Openreach Modem as you say, then suspect you have no power to it at all, or faulty unit!</P><P>Check the power socket is working where the ONT from OR plugs into!</P> Wed, 14 Jan 2026 09:57:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190414#M546391 JimM1 2026-01-14T09:57:40Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190431#M546396 <P>Thank you Jim. It was a power issue to the open reach box so may need a new one. Thanks again.</P> Wed, 14 Jan 2026 10:20:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190431#M546396 Helpmebefore4pmko 2026-01-14T10:20:08Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190445#M546398 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3700753">@Helpmebefore4pmko</a>&nbsp;Report it to sky, dial 150 from your landline if it is working or a sky mobile, they will have OR deal with it!</P> Wed, 14 Jan 2026 10:43:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection/m-p/5190445#M546398 JimM1 2026-01-14T10:43:40Z