topic Re: Slow and Stopping in Broadband

Slow and Stopping

Tez — Tue, 13 Jan 2026 22:58:24 GMT

Getting really frustrated with the BB now. I've had sky for about a year. Nothing has changed in my household usage in all that time. I'm being thrown out of Teams calls, smart TV is freezing and even browsing can be really slow.

I'm convinced it's nothing my end due to nothing changing however checking my BB speed, everything is fine.

Can anyone help!?

Re: Slow and Stopping

JimM1 — Tue, 13 Jan 2026 23:31:16 GMT

@Tez Something must have changed, so what happened a year ago to cause all off this?

Re: Slow and Stopping

Tez — Tue, 13 Jan 2026 23:38:23 GMT

Absolutely nothing. No new devices. Work at home the same amount. Its just getting worse.

Re: Slow and Stopping

JimM1 — Tue, 13 Jan 2026 23:53:56 GMT

@Tez With nothing changed have you ever called or reported the issue to sky previously? It does sound like you problem is more wireless wifi related, but could also be the connection you have! If you wish to test then the info is linked below for you!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).