topic Re: No network connection in Broadband

No network connection

Deborah123 — Mon, 12 Jan 2026 19:27:51 GMT

Lights are all working on router, but TV is no connecting to WiFi

Re: No network connection

caesarome — Mon, 12 Jan 2026 19:43:36 GMT

@Deborah123

What happens when you try to get your TV to connect, what error message does it say ?

Re: No network connection

Deborah123 — Tue, 13 Jan 2026 16:43:31 GMT

It doesn't give an error, just keeps going back to password page..says no wifi

Re: No network connection

Deborah123 — Tue, 13 Jan 2026 16:45:23 GMT

I've spoken to someone at sky, they said I need a new hub and pod..it's like it's not recognising the password

Re: No network connection

Summersun1 — Tue, 13 Jan 2026 17:28:10 GMT

We are having similar problem, we have a main SkyQ box and two mini boxes in other rooms, one of the Mini boxes will not connect to the TV despite numerous attempts, Broadband and WiFi show as working

Re: No network connection

Chrisee — Tue, 13 Jan 2026 18:00:09 GMT

@Summersun1 if it is literally the TV not even showing an error screen from the Q mini it is not a broadband issue either you have the wrong input on the TV selected or the Q mini is dead. If however you are getting a message like no satellite signal power down the Q mini and the Q miain box by disconnecting the power then restart the main box oncec that is fully restarted then start the Q mini. There was an incident over thecweekend at Sky's end which confused the boxes which need to be restarted as explained to get them connected.

If still stuck call Sky.