topic Re: Green light not on in Broadband

Green light not on

Gaz110 — Tue, 13 Jan 2026 16:13:53 GMT

The internet light isnt flashing green, tried all steps etc but still isnt on, is there someone to chat to on here please?

Re: Green light not on

Daniel0210 — Tue, 13 Jan 2026 16:17:47 GMT

@Gaz110
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: Green light not on

Chrisee — Tue, 13 Jan 2026 16:20:56 GMT

@Gaz110 you are not talking to Sky but the flashing green light shows the hub is trying to connect to the exchange but failing to do so. If t he connection has been down for morevthan a few miuntes run the Service Checker in the My Sky app over a mobille connection if it jas picked up,the lost connection then itvwill,walk younthrough some steps before offering to book an engineer. If it tells you everything is good it simply has not picked up the issue in which case wait until it does or call Sky if you orefer.