https://helpforum.sky.com/t5/Broadband/M/m-p/5189908#M546264 <P>The wifi is working but the apps in our phones are not work ??</P> Tue, 13 Jan 2026 12:54:28 GMT zarreen 2026-01-13T12:54:28Z https://helpforum.sky.com/t5/Broadband/M/m-p/5189908#M546264 <P>The wifi is working but the apps in our phones are not work ??</P> Tue, 13 Jan 2026 12:54:28 GMT https://helpforum.sky.com/t5/Broadband/M/m-p/5189908#M546264 zarreen 2026-01-13T12:54:28Z https://helpforum.sky.com/t5/Broadband/M/m-p/5189950#M546266 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589975">@zarreen</a>&nbsp;</P> <P>You might need to lower your broadband shield settings.&nbsp;<SPAN>You can do this via the MySky app or online here:</SPAN></P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> <P>&nbsp;</P> <P>If that doesn't sorted it try a reboot of your broadband hub at the mains.</P> Tue, 13 Jan 2026 13:50:14 GMT https://helpforum.sky.com/t5/Broadband/M/m-p/5189950#M546266 caesarome 2026-01-13T13:50:14Z