topic Re: Broadband drop out in Broadband

Broadband drop out

arriva1 — Tue, 13 Jan 2026 10:31:47 GMT

My internet keeps going off. Happened all morning.

Re: Broadband drop out

caesarome — Tue, 13 Jan 2026 10:34:19 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look into this for you.

Re: Broadband drop out

arriva1 — Tue, 13 Jan 2026 10:57:03 GMT

Thank you but the service checker never works for me. I always get a message saying it is not available.

Re: Broadband drop out

Mugenor — Tue, 13 Jan 2026 11:11:10 GMT

I have a similar issue. Today and yesterday the internet connection is getting interrupted for about a minute constantly. the tests say that everything is fine. what phone number should we use to report this?

Re: Broadband drop out

arriva1 — Tue, 13 Jan 2026 11:41:50 GMT

I reported via the chat on my phone