https://helpforum.sky.com/t5/Broadband/Re-Sky-help-requests/m-p/5189767#M546236 <P>I cannot access the update .&nbsp; I am waiting for internet installation which&nbsp; Openreach advised would be completed before Christmas.&nbsp; I received the new router&nbsp; last November and the engineer made an initial visit to set up the connection in my property on 1st December and I was advised that the work would be completed by 24th December. Since then I have heard nothing.&nbsp;</P><P>If you cannot complete the work for whatever reason do you want me to return the new router which is stillin its original packing.</P><P>&nbsp;</P><P>Malcolm Kennelly&nbsp;</P> Tue, 13 Jan 2026 10:23:32 GMT Malcolmkennelly 2026-01-13T10:23:32Z https://helpforum.sky.com/t5/Broadband/Re-Sky-help-requests/m-p/5189767#M546236 <P>I cannot access the update .&nbsp; I am waiting for internet installation which&nbsp; Openreach advised would be completed before Christmas.&nbsp; I received the new router&nbsp; last November and the engineer made an initial visit to set up the connection in my property on 1st December and I was advised that the work would be completed by 24th December. Since then I have heard nothing.&nbsp;</P><P>If you cannot complete the work for whatever reason do you want me to return the new router which is stillin its original packing.</P><P>&nbsp;</P><P>Malcolm Kennelly&nbsp;</P> Tue, 13 Jan 2026 10:23:32 GMT https://helpforum.sky.com/t5/Broadband/Re-Sky-help-requests/m-p/5189767#M546236 Malcolmkennelly 2026-01-13T10:23:32Z https://helpforum.sky.com/t5/Broadband/Re-Sky-help-requests/m-p/5189782#M546246 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4589829">@Malcolmkennelly</a>&nbsp;</P> <P>As we are just customers here you will have to call Sky to get an update about this.</P> Tue, 13 Jan 2026 10:38:16 GMT https://helpforum.sky.com/t5/Broadband/Re-Sky-help-requests/m-p/5189782#M546246 caesarome 2026-01-13T10:38:16Z