topic Re: Broadband install replacement hub in Broadband

Broadband install replacement hub

EHW — Mon, 12 Jan 2026 21:56:42 GMT

Following the instructions on the box and scanning the QR code, which takes you into the app. Moves forward two pages but the Sky Hub Installion page is blank and nothing further happens. The installation doesn't start.
ideas?

Re: Broadband install replacement hub

Chrisee — Mon, 12 Jan 2026 22:10:22 GMT

@EHW see here https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Broadband install replacement hub

EHW — Mon, 12 Jan 2026 22:43:09 GMT

Thanks but not a fix. It just takes you to the same blank screen. Appreciate your help.

Re: Broadband install replacement hub

Chrisee — Tue, 13 Jan 2026 07:10:03 GMT

@EHW does not the help journey tell you whst to do next? If it doesnt call Sky as they look to need to take action from their end.