WiFi issue

LM888 — Mon, 12 Jan 2026 22:47:30 GMT

Hi, I am new to sky and unfortunately twice today our WiFi has cut out. Once causing me issues whilst working from home. The 2nd time being this evening and its currently still not working. So not only are all of our devices not able to connect to the internet through the WiFi our tv isn't working either. I've checked on my account and everything is supposedly good but that's obviously not the case. What else can be done please to resolve this. Not a good start to our experience with sky.

Re: WiFi issue

JimM1 — Mon, 12 Jan 2026 23:00:01 GMT

@LM888 Few link's below may help you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

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WiFi issue

Re: WiFi issue