Sky Broadband

wild+cat — Mon, 12 Jan 2026 17:55:30 GMT

Had fibre since the summer been down from 8th jan.26 5 days till to day 12th.cant talk to sky just a recorded message.when on copper never had an outage longer the a rew minutes.

Re: Sky Broadband

caesarome — Mon, 12 Jan 2026 19:45:55 GMT

@wild+cat

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look in to this for you and if you do call Sky nothing when asked any questions by the bot and remain on the line.

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Sky Broadband

Re: Sky Broadband