topic Re: Outage TN15 in Broadband

Outage TN15

PGourlay — Mon, 12 Jan 2026 13:58:55 GMT

A connection cannot be established

Re: Outage TN15

Chrisee — Mon, 12 Jan 2026 17:26:53 GMT

@PGourlay while loss of connection can be down to an area issue it can equally be due to a fault on your line. If the line has been down for an hour tge service checker in the My Sky app shoulld walk you through some chdcks before offering to book an engineer should one be required.

Re: Outage TN15

RichA40 — Tue, 13 Jan 2026 02:29:43 GMT

My elderly parents live in TN15 and have had same issue with their mini box. Tried to do all the usual and power all boxes down whilst FaceTiming them but nothing worked so am glad to see it's not just their one and they haven't done anything to it (they're always pressing stuff and deleting things with regards to IT).

Re: Outage TN15

Daniel0210 — Tue, 13 Jan 2026 03:58:05 GMT

@RichA40

Their mini box problem could be connected to the Sky Q issue from Saturday morning and not be a broadband issue at all

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796