topic Re: Sky Telephone Wire in Broadband

Sky Telephone Wire

Lauramansell — Mon, 12 Jan 2026 11:18:36 GMT

Hi, the cable connecting Sky to my home is pulling the cladding away from the front of my house and we have found birds are now building a nest under there, who can I contact to get help with this?

Re: Sky Telephone Wire

Chrisee — Mon, 12 Jan 2026 12:39:55 GMT

@Lauramansell the cable does not belong to Sky and is more likely owned by Openreacch whose network Sky uses. As you cannot speak to Ipenreach direct call Sky as they can get Openreach out. The birds nesting is not something they can stop but they can hopefully secure tge cable for you.

Re: Sky Telephone Wire

Lauramansell — Mon, 12 Jan 2026 13:22:01 GMT

Thanks but how do I contact Sky?

Re: Sky Telephone Wire

JimM1 — Mon, 12 Jan 2026 14:07:51 GMT

@Lauramansell Dial 150 on you landline, pass security and NO if they try to direct you to the Forum, then hang on until you connect to a Customer Service agent!

Re: Sky Telephone Wire

Lauramansell — Mon, 12 Jan 2026 14:13:49 GMT

We don't actually have a home phone, how else can I contact them?

Re: Sky Telephone Wire

Daniel0210 — Mon, 12 Jan 2026 14:38:03 GMT

@Lauramansell

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset in the future you only need to plug it in when you need to call Sky (by dialling 150 which is free) if there's an issue.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Sky Telephone Wire

Lauramansell — Mon, 12 Jan 2026 15:24:38 GMT

this just sends me round and round in circles, is there a number for general customer services as 150 will not work for me as I do not have a Sky mobile or landline

Re: Sky Telephone Wire

JimM1 — Mon, 12 Jan 2026 15:29:10 GMT

@Lauramansell YOU do have a landline, every sky system has one, if not then you do not have sky!

Re: Sky Telephone Wire

Daniel0210 — Mon, 12 Jan 2026 15:32:55 GMT

@Lauramansell

As we've said, you do have a Sky Talk landline.

@Daniel0210 wrote:

@Lauramansell

The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

Re: Sky Telephone Wire

Lauramansell — Mon, 12 Jan 2026 16:01:11 GMT

OK, to be more exact I do not have a physical phone to connect to the landline, there must be some other way to speak to them

Re: Sky Telephone Wire

Daniel0210 — Mon, 12 Jan 2026 16:14:12 GMT

@Lauramansell wrote:

there must be some other way to speak to them

@Lauramansell

Alternative methods are those described in post 6.