topic Re: Business Router showed red light crashed and now have very slow internet in Broadband

Business Router showed red light crashed and now have very slow internet

trevordeveloper — Mon, 12 Jan 2026 00:34:27 GMT

Hi,

As per the title we have a Business Broadband router (BR440 model) and all was well it was working fine allowing for speeds around 70mpbs/20mpbs download & upload but after the issue where a red light came on then the router crashed and rebooted the speeds have not returned.

At best we get 11mbps/5mbps download/upload latency is higher as well and it looks like we switched to a slow DSL connection?

The router seems fine doesn't have too many connected devices (mostly 5g wifi and a few 2.4g) but today it had another issue red light flashed then orange light as well and the router recycled itself.

Logs show the following:

Line 0: xDSL link down 2026/1/11 19:22:58 Warning Line 0: xDSL G.994 training 2026/1/11 19:23:23 Warning Line 0: VDSL G.993 started 2026/1/11 19:23:34 Warning Line 0: xDSL link down 2026/1/11 19:23:53 Warning Line 0: xDSL G.994 training 2026/1/11 19:24:06 Warning Line 0: VDSL G.993 started 2026/1/11 19:24:16 Warning Line 0: xDSL link down 2026/1/11 19:24:36 Warning Line 0: xDSL G.994 training 2026/1/11 19:26:19 Warning Line 0: xDSL link down 2026/1/11 19:26:23 Warning

Any ideas.

Thanks in advance.

Re: Business Router showed red light crashed and now have very slow internet

trevordeveloper — Mon, 12 Jan 2026 00:41:25 GMT

Seeing this in the status page:

xDSL status DSL Link Status: CONNECTED CRC Errors: 0 FEC Errors: 0 SRA: ON Attenuation Up: 0 dBm Attenuation Down: 499 dBm Power Upstream: 133 dBm Power Downstream: 133 dBm Error Received: 0 Error Sent: 60 Upstream Rate: 1.497 Mbit/s Downstream Rate: 11.834 Mbit/s

Re: Business Router showed red light crashed and now have very slow internet

GD1 — Mon, 12 Jan 2026 01:11:14 GMT

@trevordeveloper You will need to call Sky Business as this is a community of Domestic customers. https://business.sky.com/s/